Meeting the challenge of staying relevant at a time of rapid change
Technology has allowed library services to remain digitally accessible during the pandemic, enriching the lives of their millions of users. As the online offering expands and more customers access it, libraries are being perceived in a new way. Many are thinking outside the box about ways to attract more children and young people, help the vulnerable get advice, and boost digital inclusion.
In this whitepaper, we look at the challenge heads of library services face staying relevant and one step ahead of future demand, drawing on in-depth interviews with library service directors and senior leaders from public libraries across the UK.